What is an EPC?
An Energy Performance Certificate shows the energy efficiency rating of a property and includes recommendations for improvement.
FAQs
Use this page to reassure customers before they order and to reduce avoidable support requests.
An Energy Performance Certificate shows the energy efficiency rating of a property and includes recommendations for improvement.
Homeowners selling, landlords letting, and many property professionals need a valid EPC depending on the transaction or compliance requirement.
Standard turnaround is typically 24 to 48 hours after the inspection, with urgent options available.
Choose your service, enter property details, create your portal access, pay online and wait for the appointment confirmation email.
Once prepared and approved, the EPC certificate is uploaded to your secure portal and you are notified by email.
Refunds and changes depend on the notice given and the stage of the order. Use the portal to request a cancellation or reschedule.
Use the contact page for general help or sign in to the portal to send an order-related request.
Cancellation and reschedule requests should be submitted as early as possible. Refunds depend on notice given, travel booked and whether the inspection has already taken place.