Terms and Conditions for the use of the My Property Services website and for the supply of services advertised on the website.

My Property Services is a trading name of Energy Move Ltd. (Company Number 08503990).

Agreement Between Us

These terms and conditions are the terms and conditions upon which Energy Move Ltd makes the website www.myproperty-services.co.uk (the “website”) available to you and any services which are accessible via the website.

Terms and Conditions

You agree to adhere to all relevant laws, regulations and codes of conduct when using this website.

You agree:

Not to damage, interfere or disrupt the website or access to the website;
Not to gain unauthorized access of this website to spread a virus, malware or any other harmful content or to run a script/code with the intentions to harm the website or steal sensitive information.
Not to use the website to send unsolicited material for any purpose.

Although we try to make sure the contents of this website is correct we shall not be legally responsible for any damages occurring in contract, tort or otherwise from the use of or failure to use this site, or any material contained within it, or from any action or conclusion made as a result of using this site or any such material.

Please note that any links to external websites are made available for information and easiness only. We do not accept liability for the sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.

We reserve the right to remove a link or reject to link to any website without providing a clarification or justification.

“” By placing an order with us electronically using website, email , verbally/text over the phone or in person you agree to the following terms and conditions “”.

Payment Terms and Conditions

Services must be paid for in advance, whether using online credit card processing facilities, paying via telephone with a credit/debit card, direct bank transfer. You may opt to pay to the assessor/surveyor on property visit. We do not accept cheque payments.

Your responsibilities as a client

You agree to make sure that the information that you provide to us in the order is complete, accurate and up to date. You will inform us instantly you become aware of any inaccuracy contained within the order.
You agree that any order that we may complete for you is delivered on the perception that it is only for your use and for the purpose that you have revealed to us.
Pre-booked appointments with the surveyors/Engineers are attended on the understanding that an adult will be present to provide access to the property at the appointment time. If the surveyor/engineer is unable to obtain access to the premises within 20 minutes of the arrival at the property, then a service charge of £25 will payable to the surveyor/engineer for the missed appointment. This may also cause a delay in the time of your order completion and/or affects your right to cancel.
You agree to provide documentary evidence of building insulation e.g. certificate of insulation or any other credible document. Any instance where the certificates are not available may result in insulation being recorded as ’not present’ or ‘unknown’. Same applies when built date of an extension or loft conversion is required.
You agree that if you find an error within the report / certificate either with the rating, recommendation or address you will highlight this within 6 months of instruction of the service. After this date we are unable to make changes or adjustments.
You agree that the service ordered starts immediately upon purchase. This includes the required administration and is not restricted to the site visit or production of report/certificate.
You agree that the service and turnaround time described is not a guarantee and accept that adherence to this may not be possible in all instances. You agree to notify us as soon as is practically possible if you have not received the described service. You will not be entitled to a refund of the full service fee if you cancel your order in relation to service or turnaround time not being as described, although a partial refund may be issued at the discretion of senior management.
You agree that it is your responsibility to make sure that the service ordered is both necessary and the correct service for your requirements. You will not be entitled to a refund of the full service fee if you cancel your order due to their being an existing certificate/report for the property or because the service ordered was afterward inappropriate or no longer required for any reason, regardless of whether or not surveyor/engineer has visited the your property.

Liabilities

We cannot accept any legal responsibility for any error in a Certificate/Report, which is based on any error or inaccuracy in a public register. Nor will we be liable for any information contained within a certificate/report, which is based on information that we have acquired from a third party (not being information acquired from the public register).
We cannot accept any liability for any incorrectness or inaccuracy in the Certificate/Report that is based on incomplete or inaccurate information provided by you.
Subject to any other requirements in these Conditions, we will not be legally responsible to you for any loss, damages, costs or expenses caused directly or indirectly by a delay in delivery to you (even if caused by our neglect).
We will not be legally responsible for any loss of actual or anticipated profits or savings, loss of business, loss of opportunity or for any special, indirect or resulting loss whether arising from a breach of these conditions or negligence in carrying out the services even if we were advised of or knew of probability of such loss taking place.
Our whole collective legal responsibility to you for direct loss arising from our being in breach of these conditions or negligent in the course of performing the services will not exceed the cost of the service provided.
By making an order you are accepting that you instruct us to carry out an a survey/assessment and replace any in date and valid Report or Certificates that may exist, even if no changes have been made to the property.

Pricing and Fees

All prices all inclusive. No VAT will be charged unless you see this clearly with the price.
The Website prices quoted are for properties within our coverage area i.e. within M25 London Orbital.
Payment is due from you when you place an order. You may be given an option to pay surveyor / engineer when on visiting the property. We reserve the right to cancel an appointment when an advance payment has not been received.
If you require a copy of your report in the post; this will cost £5 for a first class delivery.
The method of payment will be as agreed between us.
Following receipt of order / payment, the nominated surveyor / engineer will confirm acceptance of the booking to the customer via email or telephone to the contact number provided.
If you provide false information about the property you will be entitled to pay extra fee as required. In such an instance we shall not complete a report/certificate unless we agree on new fee.
If you are unable to provide us with the correct size of the property then you accept that our quote is an estimate. If you choose to proceed and place the order then you accept that a surcharge will be payable should the total usable floor area or number of rooms be greater than our original estimate at the time of booking.
We act as an agent on your behalf when paying Assessor / Surveyor / Engineer.
You are liable for paying the Assessor / Surveyor / Engineer.
We are authorized by you to pay the Assessor / Surveyor / Engineer on your behalf.
You are informed that the services are to be provided to you by a third party.
The services paid for by us are evidently supplementary to the London Property Report’s own services.
The prices quoted are for properties anywhere within M25 London Orbital. For larger buildings a quote must be obtained prior to booking.

Operating as an Agent

My Property Services act as an agent in placing the request for the completion of an order, to assist this process we charge a fee. My Property Services are responsible to collect and retain the payment for any service requested and will disperse the payments consequently only after receiving confirmation that the job has been effectively completed by the nominated accredited surveyor / Assessor / engineer. By agreeing to these terms you accept that any contract formed by making a payment will be between yourself and the assigned accredited surveyor / Assessor / engineer.

Appointment Time and Date

Our website gives you an option to choose a date and time for your appointment. We shall try our best to furnish this time and date but it is not always guaranteed. We may not be able to carry out a visit on your chosen time and date, in such an instance we shall inform you and an alternative appointment will be offered by your surveyor/engineer. We shall not be legally responsible to you for any loss, damages, costs or expenses caused directly or indirectly for not being able to attend any appointment on your chosen day and time.

For same day appointments please always call us first in order to ensure a visit can take place same day.

Cancellation Terms

if you want to cancel or rearrange an order, you agree to give us as much notice as is realistically feasible. However, you will not be entitled to obtain a full refund of the service fee if you cancel on or after the order confirmation. A partial refund may be issued at the manager’s judgment but any refund will be subject to a service charge. The charge can be up to 40% of the total order value.

We reserve the right to cancel any order after confirmation of order and will contact the customer directly to discuss this as soon as possible. This does not incur a service charge and 100% refund can be issued.